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Fundamentos de ITIL®

Autor: Jan Van Bon , Arjen De Jong , Axel Kolthof , Mike Pieper , Ruby Tjassing , Annelies Van Der Veen , Tieneke Verheijen

Número de Páginas: 402

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation ...

Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo

Autor: Jan Van Bon

Número de Páginas: 177

Note: This book is available in several languages: Italian, Spanish.Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Key Features Our Yearly Top 1 Bestseller Endorsed by APMG - the official accreditor of OGC Key Content great for Foundation Exam preparation Portable Reference Guide and contains all the fundamentals The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach ITIL V3 Lifecycle includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.

Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo

Autor: Jan Van Bon , Arjen De Jong , Axel Kolthof , Mike Pieper , Ruby Tjassing , Annelies Van Der Veen , Tieneke Verheijen

Número de Páginas: 178

Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Key Features Our Yearly Top 1 Bestseller Endorsed by APMG - the official accreditor of OGC Key Content great for Foundation Exam preparation Portable Reference Guide and contains all the fundamentals The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach ITIL V3 Lifecycle includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.

Fundamentos de ITIL®

Autor: Jan Van Bon , Arjen De Jong , Axel Kolthof , Mike Pieper , Ruby Tjassing , Annelies Van Der Veen , Tieneke Verheijen

Número de Páginas: 402

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES...

Diseño del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Número de Páginas: 184

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Mejora Continua del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Número de Páginas: 166

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Operación del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Número de Páginas: 196

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

ISO/IEC 20000 Una Introducción

Autor: Leo Van Selm

Número de Páginas: 262

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

ISO/IEC 20000: Uma introdução

Autor: Leo Van Selm

Número de Páginas: 256

A norma ISO/IEC 20000 é o padrão corporativo para alcançar a qualidade no Gerenciamento de Serviços de TI. Da mesma forma como os indivíduos alcançam o sucesso nos modelos de Gerenciamento de Serviços de TI com a ITIL®, muitas organizações têm identificado os benefícios de dar um salto para a plena conformidade corporativa com um padrão internacional: Uma abordagem sistemática para a qualidade do Gerenciamento de Serviços de TI para Apoiar o crescimento da eficiência requerida pelo mercado Os benefícios em termos de marketing e imagem de uma certificação ISO/IEC completa Crescente exigência dos clientes por este padrão, com relação a seus fornecedores Utilização do exame individual e realização de treinamentos para suportar a plena Uma operação de Gerenciamento de Serviços de TI para sustentar uma posição no mercado Conformidade corporativa Esta publicação pioneira, atenta para esse padrão e abrange o escopo da ISO/IEC 20000 e os fundamentos nos conceitos do sistema de gestão da qualidade. Por meio da explanação dos processos e funções básicos do Gerenciamento de Serviços de TI, ela descreve para o leitor alguns dos conceitos e...

Transición del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Número de Páginas: 188

The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the ‘lifecycle’ approach?

Estrategia del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)

Número de Páginas: 184

The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the ‘lifecycle’ approach?

Vida de Carlos III de Borbon, rey católico de España ...

Autor: Francisco Beccatini

Número de Páginas: 1212

Revue des archéologues et historiens d'art de Louvain

Número de Páginas: 594

Relations politiques des Pay-Bas et de l'Angleterre, sous le règne de Philippe ii, publ. par le baron Kervyn de Lettenhove (cont. par L. Gilliodts van Severen).: Régence de la Duchesse de Parme. Troisième partie

Autor: Joseph Marie B.c. Baron Kervyn De Lettenhove

Número de Páginas: 568

Diccionario geográfico del Perú

Autor: Germán Stiglich

Número de Páginas: 468

Historia organica e politica do exercito portuguez

Autor: Christóvam Ayres De Magalhães Sepúlveda

Número de Páginas: 448

La España moderna

Número de Páginas: 840

Aspectos de la cultura musical en la Corte de Felipe II

Autor: Tess Knighton , Cristina Bordas Ibáñez

Número de Páginas: 480

Archivo español de arte

Número de Páginas: 632

Revista del ejército y fuerza aérea mexicanos

Número de Páginas: 418

Tratado de remedio de pobres

Autor: Miguel Giginta , Miguel De Giginta

Número de Páginas: 218

ISO / IEC 20000 - Guía de bolsillo - A Pocket Guide

Autor: Jan Van Bon

Número de Páginas: 72

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: • to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; • to support ISO 20000 training and certification; • to produce a quick reference to the core content of ISO 20000, for practitioners. ‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.